FAQ Topics

Yes. DesignScapes® are not attached to the diffuser or light fixture and can be removed at any time.

The printed design is viewed through the diffuser in your fluorescent light. If your diffuser is textured, you will see the texture in the printed design.

DesignScapes® look the best and brightest when using true white bulbs. We suggest using Full Spectrum or Daylight bulbs with a 5000° Kelvin (a color temperature close to white). These bulbs can be purchased online or at your local store.

Please note: if you are using bulbs with a color temperature below 5000° K, the design will have a yellow cast and may appear dull. If the bulb is above 5000° K, you may notice a blue cast to the design.

DesignScapes® are sized to fit a standard 2’ x 4’ (22 3/8" x 46 1/2") standard fluorescent fixture with a hinged door. Newer fluorescent fixtures are slightly smaller, 22 5/8” x 46 3/4”, and the Designscape® must be trimmed to fit.

Additional sizes are available as a special order; 2’ x 2’ (22 3/8" x 22 3/8"), 1’ x 2’ (10 1/2 x 22 3/8") and 1’ x 4’ (10 1/2 x 46 1/2”) standard fixtures. We can also produce most custom sizes.

No. DesignScapes® are inserts that lay on the top of the diffuser.

Our material is safe for all schools, businesses, hospitals, homes, wellness facilities and more. Download the film MSDS data sheets and view the ink MSDS data sheets for more information.

DesignScapes® eliminate the harsh glare of fluorescent lighting. At first, it might seem slightly darker but you will notice an improvement in the quality and effectiveness of the light. Certain designs reduce the amount of light more than others. The darker the design, the darker the room. If you are concerned about a room being too dark, place the DesignScapes® in just a few fixtures.

DesignScapes® are printed with long-lasting inks on high-quality UV resistant film and will remain bright and vibrant for years.

Yes, we would be glad to help you with a custom design. We offer two options:

• Customer provided photos/artwork - $20 per design art charge. Your custom DesignScape® will ship within 48 hours, excluding weekends and holidays.
• Graphic design services - $65 per hour with 1^st proof at no charge; 2^nd proof is $25. Your DesignScape® will ship within 48 hours, excluding weekends and holidays, after we receive your approval of the proof.

We will create DesignScapes® using copyrighted photos/artwork if a Copyright Permission Release is completed and emailed to customer.care@apollodesignscapes.com.

Yes. We reserve the right to reject any artwork deemed offensive or inappropriate.

Copyrighted Artwork
Copyrighted photos/artwork require a Copyright Permission Release to be completed and emailed to customer.care@apollodesignscapes.com before we will create your DesignScapes®.

Yes. We will create DesignScapes® using copyrighted photos/artwork if a Copyright Permission Release is completed and emailed to customer.care@apollodesignscapes.com.

We can create your Designscape® from a wide variety of file types. However, the higher the quality of art, the better the Designscape™.

• DPI: 300 DPI resolution or higher
• File Types:
  Preferred: .jpg
  Accepted via email to customer.care@apollodesignscapes.com: .ai, .eps, .pdf, .psd or .tif files
  Not Accepted: .bmp, .cdr, .doc, .dxf, .dwg, .gif or .png files

DesignScapes® are transparent. The color of the light bulb shines through the design. The white color in a design is not white ink. It is the white light from the bulb shining through. If a green bulb is used, the white in the design will appear green. The rest of the design will be effected also.

If your custom design can’t be cropped to fill the entire 2’x4’ area. We will fade / feather the design to the edges. The edges will be transparent. The light bulb will shine though, making the design look like it has a white border.

DesignScapes® are made to order and are NOT returnable.

Standard DesignScapes® and customer designs (when you provide the artwork), ship within 48 hours, excluding weekends and holidays. Custom designs (when Apollo creates new artwork) ships within 48 hours, excluding weekends and holidays, after approval of the proof. Expedited services are available. Please contact marketing@apollodesignscapes.com to discuss possible options.

Please note: Each DesignScape® is made to order. Large quantities may require additional time.

If your DesignScapes® are damaged during shipping, send an email to customer.care@apollodesignscapes.com describing the damage along with photos of the damaged product and/or packaging. We will contact you to discuss the replacement process. Please save the damaged DesignScapes® along with the original box/packaging. It may be required by UPS / FedEx.

It’s very important to open the box and check the contents within 7 business days of receipt. Damage claims over 2 weeks following delivery may not be honored.

DesignScapes® orders mailed to Indiana, Kentucky, New York, Ohio, and Wisconsin are subject to sales tax. Other states are not charged a sales tax unless the order is drop-shipped to the listed states.

If your package delivers to Indiana, Kentucky, New York, Ohio, or Wisconsin, please email marketing@apollodesignscapes.com and include your:

1. Tax Exempt Form
2. Order Information Including Items and Quantities Desired
3. Name, Title and Telephone Number of Person Placing Order
4. Name of Person or Organization Responsible for Payment
5. Billing Address
6. Shipping Address

A representative of DesignScapes® will be in touch with you soon to obtain your credit card information, or you may contact us at (260) 497-1237, x410.